Warranty & Returns

InvisiCab^® is a specially designed and engineered product that is manufactured to last. As such, we are proud to offer the below warranties on Invisicab products.

Replacement Cabinet
(includes 12 months labour)

Replacement door hinges
& components

finishes

InvisiCab^® features a highly polished, internal mirror finish that is susceptible to damage by nature. As such, the below items are not covered under warranty:

Minor scratches to Internal finish
Minor discolouration on Internal corners (normal and does not affect water resistance)
Any scratches or discolouration on the Exterior of the cabinet (not visible after installation)

No warranty claims on finish will be offered if the product has been installed.

IMPORTANT NOTE

InvisiCab^® must be installed at the time of construction or renovation, as it is designed to fit within the wall frame. Incorrect installation, or installation of faulty or damaged goods, will void warranty.

Please check product thoroughly for any damages or faults BEFORE installation and follow the installation guidelines carefully.

How to claim your warranty

Important Information

Proof of Purchase is necessary to claim.
The warranty only applies to the original owner and is not transferable.
Product must be installed by a licensed tradesman. Failure to do so voids warranty.
Product must be installed according to manufacturer’s instructions. Failure to do so voids warranty.

What will Fienza do to fix a problem?

This will depend on the problem with the product. Fienza will do one of the following:

Replace the faulty product.
Arrange a licensed service agent to repair or replace the product.
Arrange a Refund with the store from which you purchased the product (only in the case of major failure and within the warranty period). Please note in order to receive a refund, the product (with Major Failure) needs to be returned to either Fienza or the store where the product was purchased.

How do I claim warranty?

Contact the store from which the product was purchased. Or, if for some reason you cannot get into contact with the store you may contact Fienza, the exclusive distributor of InvisiCab^® on (07) 3490 6700.

Please note you may be asked for both your invoice from the store and the invoice from your licensed installer.

Exclusions

To the fullest extent permitted by law, Fienza excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. Fienza will not be liable to bear the expense of claiming the warranty (i.e. time off work, postage, etc).

Australian Consumer Law Guarantee

The benefits given by these warranties are in addition to the other rights and remedies that consumers may have under the Australian Consumer Law and any other applicable laws. Our goods come with guarantees that cannot be excluded in the Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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* Patent pending. Final product may differ slightly in appearance to images shown.